Service Support Representative in Tonawanda, New York

Location

Tonawanda, New York

Job Type

Full-time

Salary

$20 – $22/hr

Company

Robert Half

Robert Half Permanent Placement is partnering with a great company in Tonawanda, NY on their search for a Service Support Representative to join their team. In this role you will be a critical resource and support for a high-impact sales team. This is an in-office role with starting wage of $20 - $22 per hour based on experience and includes a comprehensive total benefits package.

Responsibilities include but not limited to:

• Serve as the primary point of contact for customer inquiries, including answering calls, assisting walk-in customers, and processing fax and e-business orders with accurate pricing and product availability • Act as a liaison between customers, the factory, and the sales team to ensure timely communication and resolution of requests • Develop and maintain product knowledge to effectively address customer questions and promote services such as free delivery and custom solutions • Coordinate inventory availability across the factory and three local WNY offices, ensuring prompt responses to all inquiries within the company’s 4-hour service commitment • Manage inventory including restocking products, coordinating deliveries, and maintaining organized storage areas that reflect brand standards • Build strong customer relationships by providing consistent support, identifying new product or service opportunities, and assisting with special requests • Collaborate with sales, operations, and inside staff to deliver seamless service, promote value-added offerings, and uphold a culture of zero customer disappointments

Skills / Requirements:

• Demonstrated ability to build and maintain strong, collaborative relationships with customers and colleagues • Committed to personal growth and actively contributing to a supportive, positive workplace culture • Exceptional verbal and written communication skills, with a clear and professional style • Proven capability to work effectively both independently and as part of a team • Proficient in Microsoft Office applications, including Outlook, Word, and Excel • Highly detail-oriented with strong organizational skills to manage multiple priorities efficiently

Benefits / Perks:

• Comprehensive benefits plan including health/dental/vision and 401K with 3% match • Company university training for professional growth • Fantastic runway to progress with the company!

Apply today!