Client Services Representative in Madison, Wisconsin

Location

Madison, Wisconsin

Job Type

Full-time

Company

The QTI Group

QTI is partnering with a well-established, growing technology organization in the fleet services and compliance space to hire Client Service Representatives for their Madison office. This role plays a key part in supporting customers, ensuring compliance accuracy, and delivering a high-quality service experience. It’s an excellent opportunity for someone who enjoys problem-solving, client interaction, and detail-oriented work in a collaborative environment.

This direct hire opportunity is fully onsite with a business-casual dress code. The team environment is collaborative and supportive, offering hands-on training, shadowing, and a strong focus on development and internal growth opportunities.

The position starts at $20/hour, based on experience, along with a comprehensive benefits package and paid time off. The schedule is Monday through Friday, 8:00 am–5:00 pm.

Responsibilities: • Respond promptly and professionally to client communications. • Build and maintain positive relationships with assigned customers. • Research, address, and resolve client questions, issues, and concerns. • Maintain accurate client records and perform data validation to ensure compliance accuracy. • Coach clients on the use of internal platforms and tools. • Stay current on procedures, regulations, and internal processes. • Collaborate with internal teams to ensure effective issue resolution. • Maintain confidentiality of sensitive and personal information (PII). • Contribute to a supportive, team-oriented environment. • Maintain consistent onsite attendance during business hours.

Qualifications: • High school diploma required. • 1+ year of customer service or office-based experience required. • Backgrounds in customer service, administrative support, healthcare, hospitality, or data entry are welcomed. • Strong verbal and written communication skills. • Ability to multitask and work effectively with diverse personalities. • Detail-oriented with strong problem-solving skills. • Ability to exercise independent judgment and adapt to changing priorities. • Proficiency in Microsoft Outlook, Word, and Excel. • Willingness to learn new systems, processes, and regulations. • Self-starter with a proactive mindset and desire for growth. • Ability to sit and work at a computer for extended periods.