Executive Assistant Operations Focused in Roswell, Georgia

Location

Roswell, Georgia

Job Type

Full-time

Company

Tier4 Group

Executive Assistant (Operations?Focused) 5086

Location: Alpharetta, GA (In?Office Required)

Employment Type: Full?Time | Exempt | Salary

The Executive Assistant (Operations?Focused) is a highly visible, in?office role reporting directly to the Director of Operations & Compliance. This position exists to bring operational discipline, consistency, and accountability to time tracking, utilization, and service efficiency across the organization.

In this role the value is driving better behavior, better utilization, and better operational decisions through accurate data, direct follow?up, and consistent enforcement of standards.

You will serve as a trusted right hand to leadershipowning the collection, validation, interpretation, and human follow?through of operational data across service teams.

Key Responsibilities

Utilization & Time Analysis • Own tracking and analysis of technician utilization, billable percentage, and effective labor usage • Audit time entry quality, accuracy, and completeness across all service teams • Identify underutilization, time leakage, and misallocated labor • Break down labor by technician, client, contract type, and service category • Flag trends, outliers, and repeat compliance issues

PSA & Data Ownership • Extract, normalize, and validate operational data from PSA tools (primarily ConnectWise) • Maintain simple, reliable dashboards and recurring reports covering: • Utilization % • Non?billable time categories • Ticket volume and aging vs. labor consumption • Agreement?level labor trends • Enforce data standards and call out bad or missing data directly

Accountability & Follow?Up • Conduct regular check?ins with technicians and service staff who are out of compliance • Reinforce time entry expectations and utilization standards • Provide clear feedback backed by datanot opinion • Escalate repeat noncompliance to service management and leadership

Operational Insights & Recommendations • Identify inefficiencies in: • Time entry habits • Ticket routing and dispatching • Escalation patterns • Project vs. support labor mix • Translate operational data into clear, actionable recommendations • Focus on what to fix and where to look, not academic analysis

Financial & Leadership Alignment • Support leadership by translating operational data into business impact • Assist with: • Agreement margin visibility • Labor allocation insights • Capacity and workload awareness • Ensure leadership trusts the data and uses it to make decisions

Continuous Improvement • Standardize recurring reporting cadence (daily / weekly / monthly) • Improve internal KPIs and measurement consistency • Support basic automation of reporting and data workflows where practical

Role Expectations (What Success Looks Like) • Increased time entry compliance • Improved utilization consistency across teams • Reduced unexplained non?billable hours • Clear visibility into labor usage by client and service line • Leadership confidently relies on the data for operational decisions

Qualifications & Experience • 13 years of experience in: • Operations, business analysis, analytics, HR operations, accounting support, or consulting administration • Experience in a professional services or time?tracked environment is strongly preferred • Exposure to PSA systems (ConnectWise, Autotask, etc.) is a plusbut not required

Skills • Strong Excel and spreadsheet skills (required) • Comfortable working with imperfect, inconsistent data • Able to organize, validate, and summarize information clearly • Familiarity with BI or reporting tools (Power BI, Tableau, BrightGauge) is a plus • Detail?oriented with low tolerance for sloppy or missing data

Traits & Work Style • Strong ownership mentalitydoesnt wait to be told twice • Confident communicator comfortable following up and asking uncomfortable questions • Not afraid to call out inefficiency or noncompliance respectfully and directly • Organized, analytical, and pragmatic • Works fast, independently, and with good judgment • Comfortable being highly visible and closely aligned with leadership