Customer Relation Specialist in Bannockburn, Illinois

Location

Bannockburn, Illinois

Job Type

Full-time

Company

Beacon Hill Solutions Group, LLC

at Beacon Hill Solutions Group, LLC in Bannockburn, Illinois, United States Job Description Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Are you passionate about delivering exceptional customer experiences and keeping operations running smoothly? We're looking for a Customer Service Specialist who thrives in a fast-paced manufacturing environment and enjoys building strong relationships with customers. In this role, you'll serve as a key point of contact for our customers, ensuring their questions are answered, orders are processed efficiently, and their needs are met with professionalism and urgency. You'll collaborate across departments to ensure seamless order processing, accurate communication, and timely deliveries helping customers succeed while supporting our team's operational excellence. Key Responsibilities Customer Relationship Management Serve as the primary point of contact for customers, providing responsive, professional support for inquiries related to quotes, orders, deliveries, concerns, and complaints. Build strong relationships with customers and act as a trusted partner in supporting their business needs. Communicate clearly and effectively via email and phone, ensuring customers receive accurate and timely information. Order & Quote Management Enter and manage sales orders in the ERP system, ensuring data accuracy and proper documentation. Process new sales orders within 24-48 hours and provide customers with order confirmations and estimated ship dates. Manage and track quote requests, providing customers with formal pricing and lead-time documentation. Research previous quotes and order history as needed to support customer inquiries. Operational Coordination Collaborate with internal teams to ensure customer priorities and delivery timelines are met. Proactively communicate across departments to resolve issues, address concerns, and maintain customer satisfaction. Monitor sales activities and provide insights and feedback to the sales team. Support departmental administrative duties and provide backup reception support when needed. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com . Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM) To view full details and how to apply, please login or create a Job Seeker account