Branch Operations Specialist / Office

Position Summary The Branch Operations Support Specialist provides operational support to branch teams to ensure efficient, compliant banking operations. This role serves as a key resource for branch staff by answering operational questions, assisting with transactions and account maintenance, reviewing documentation, and supporting compliance with bank policies and regulatory requirements. Depending on experience level, this role may also assist with system issue monitoring, process improvements, staff training, and escalation of complex operational matters. Key Responsibilities Provide day-to-day operational support to branch personnel Assist with teller transactions, account maintenance, stop payments, cashier’s checks, and safe deposit box activity Support new account documentation and consumer/business account setup Review branch certifications and operational controls Research and resolve discrepancies, including reconciliations and system issues Respond to branch inquiries via phone and email in a timely manner Assist with audit preparation and compliance documentation Provide guidance to branch staff on policies, procedures, and regulatory requirements Maintain knowledge of BSA/AML, CIP, OFAC, CRA, and other banking regulations Qualifications Level I 2–3 years of branch operations experience in a bank or credit union Level II 3–5 years of branch operations experience Strong knowledge of branch operations and banking products Level III 5+ years of branch operations experience Advanced knowledge of banking operations, compliance, and documentation Skills Strong organizational and multitasking abilities High attention to detail and accuracy Strong communication and problem-solving skills Proficiency in Microsoft Office (Word, Excel, Outlook) Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.