Customer Service Specialist - Mortgage Service Center (S) in Honolulu, Hawaii

Location

Honolulu, Hawaii

Job Type

Full-time

Company

Bishop & Company, Inc.

Customer Service Specialist – Mortgage Service Center

Location: Honolulu, HI 96819

Pay: $20/hour

Job Type: Temporary through July 2026 (possible extension)

Parking: Provided

Job Overview

We are seeking a Customer Service Specialist to support a Mortgage Service Center team. In this role, you will answer mortgage?related customer inquiries, process account updates, and ensure accurate system documentation. This is an excellent opportunity for a detail?oriented, customer?focused professional interested in growing within the financial services industry.

Key Responsibilities

• Answer inbound mortgage?related phone calls from customers, providing prompt and professional assistance • Update systems for auto?pay requests, name and address changes, and other account maintenance • Process and track returned mail, ensuring accurate updates in the system • Maintain detailed and accurate records of customer interactions and transactions • Collaborate with internal teams to resolve customer inquiries efficiently • Adhere to company policies, regulatory requirements, and compliance guidelines

Qualifications

• Previous customer service experience; call center or financial services experience preferred • Strong communication skills with a professional phone presence • Accurate data entry and basic computer proficiency • Ability to multitask in a fast?paced environment • Strong attention to detail and problem?solving skills • Mortgage servicing or banking experience is a plus

Benefits

Bishop & Company offers attractive benefits to qualifying temporary and contract employees, including:

• Paid holidays • Paid vacation • Health insurance • Matching 401(k) plan

Additional Information

• No relocation assistance — in?state applicants only • Must be available to interview immediately

About Bishop & Company

Bishop & Company provides recruiting and placement services for client companies and job seekers throughout Hawaii. There are no fees to candidates, and all client services are 100% guaranteed.

Please forward resumes to:

Bishop & Company

Phone: 808-839-2200

Website: http://www.bishopco.net/