Retail Service Consultant - Medicare
Serve as an advocate for current and prospective members at all retail locations including brick and mortar and mobile assets. Clarify and resolve account related questions for all lines of business with a heavy concentration of Medicare Advantage and Duals Special Needs Plan members. Provide an excellent customer experience by ensuring that all transactions and inquiries are addressed accurately in a timely fashion. Adhere to all Centers for Medicare & Medicaid Services (CMS) guidelines and company driven compliance programs. salary: $23 - $24.99 per hour shift: First work hours: 8 AM - 5 PM education: High School Responsibilities • Address and resolve member questions pertaining to all plan aspects such as claims, benefits, and eligibility. • Consultatively interpret and explain plan benefits and policies to members and providers. • Apply customer engagement philosophies and personality-based resolution techniques to all sales and service interactions. • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. • Building customer relationships and showcasing plan specific benefits. • Perform other duties as assigned within the scope of the position. Skills• Medicare Compliance • Medicare/Medicaid • Operations - Retail • RETAIL STORES • Follow-up • Active Listening • Telephone Etiquette • Empathy • Adapting to Change • Basic Computer Skills • Basic Software Skills Qualifications• Years of experience: 2 years • Experience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.