Position Overview
Ultimate Staffing Services is actively seeking an experienced Senior Employee Relations & Engagement Specialist for a direct hire, permanent position in Garden Grove, CA. This role is critical in supporting the company's efforts to maintain a positive and productive work environment while ensuring compliance with employment laws and company policies.
Responsibilities
• Employee Relations:• Lead and conduct workplace investigations, including harassment, discrimination, retaliation, and policy violations.
• Conduct investigations from intake through resolution, including planning, witness interviews, credibility assessments, and detailed findings documentation.
• Develop investigation strategies based on the nature and complexity of each case, ensuring a thorough and impartial approach.
• Evaluate conflicting information and make well-reasoned, defensible findings based on evidence and established standards.
• Provide guidance to managers on employee relations issues, including performance management, corrective action, and terminations.
• Ensure consistent application of company policies and employment practices.
• Prepare thorough, clear, and defensible investigation summaries and recommendations.
• Partner with leadership and legal counsel on high-risk or sensitive employee matters.
• Support litigation preparation, including documentation, timelines, and fact-finding.
• Identify trends and patterns in employee relations issues and recommend proactive solutions.
• Employee Engagement & Experience:• Administer employee engagement surveys, including mid-year and annual initiatives.
• Analyze survey results and identify key themes, trends, and opportunities for improvement.
• Prepare clear, actionable reports for leadership.
• Partner with leaders to develop and track engagement action plans.
• Support performance review cycles, including process coordination, communication, and reporting.
• Monitor employee sentiment and provide insights to People Operations leadership.
• Contribute to initiatives that support employee engagement, retention, and workplace culture.
• People Operations & Team Collaboration:• Partner closely with People Operations team members and organizational leaders to support People Operations initiatives and department priorities.
• Participate in People Operations projects and cross-functional initiatives that enhance employee experience and organizational effectiveness.
• Assist in developing and improving People Operations processes, tools, and resources.
• Support organizational change initiatives through communication, coordination, and employee support.
• Maintain a high level of collaboration, responsiveness, and partnership across the People Operations team.
• Contribute to other People Operations initiatives as needed to support organizational goals.
Qualifications
• Bachelor's degree in Human Resources, Business Administration, or related field (or equivalent experience).
• 5+ years of progressive HR experience, with a strong focus on employee relations and investigations.
• Demonstrated experience leading end-to-end workplace investigations, including intake, interview planning, evidence gathering, and findings documentation.
• Ability to assess credibility, identify inconsistencies, and apply sound judgment in complex or sensitive situations.
• Experience managing multiple investigations simultaneously while maintaining quality, consistency, and timeliness.
• Strong experience writing clear, concise, and defensible investigation reports.
• Strong knowledge of employment laws and HR best practices.
• Experience supporting engagement surveys and interpreting employee feedback.
• Advanced proficiency in Microsoft Office Suite, particularly Excel and PowerPoint, with the ability to analyze data, identify trends, and present findings in a clear and actionable manner.
• Excellent judgment, discretion, and ability to handle sensitive and confidential matters.
• Strong written and verbal communication skills, including documentation and reporting.
• Ability to influence and coach leaders at various levels of the organization.
• Ability to navigate situations with incomplete or conflicting information and still reach clear, supported conclusions.
Preferred Qualifications
• Experience in healthcare or multi-site organizations.
• Experience supporting litigation or working with legal counsel.
• HR certification (PHR, SPHR, SHRM-CP, SHRM-SCP).
Work Hours
Monday - Friday, 8:00 AM - 5:00 PM
Compensation
$80,000 - $95,000 annually
For those interested in being part of a dynamic team and making a positive impact within the organization, please consider this exciting opportunity.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.