IT Specialist (222038-11)
Job Overview We are seeking a highly skilled IT Specialist to join our dynamic technology team. This role is essential in providing comprehensive technical support, managing computer systems, and ensuring the seamless operation of IT infrastructure across the organization. The ideal candidate will possess a strong foundation in computer management, networking, and support services, contributing to the efficiency and security of our digital environment. This position offers an opportunity to work with cutting-edge technology and deliver exceptional service to internal users and stakeholders. Responsibilities • Provide technical support for hardware, software, and network issues across various operating systems including Windows and macOS. • Manage and maintain computer hardware, peripherals, and software applications to ensure optimal performance. • Assist users with desktop support tasks such as troubleshooting software problems, configuring devices, and resolving connectivity issues. • Support computer networking activities including LAN (Local Area Network) setup, VPN (Virtual Private Network) access, firewalls, and network security protocols. • Utilize IT service management tools such as BMC Remedy, ServiceNow, and Jira to document incidents, track requests, and manage workflows. • Conduct troubleshooting for software issues related to Microsoft Office suite, operating systems, and specialized enterprise applications. • Maintain and update IT infrastructure components ensuring system stability and security compliance. • Collaborate with team members on projects involving system upgrades, network enhancements, or new technology deployments. • Communicate effectively with end-users to provide clear guidance and resolve technical challenges promptly. Requirements • Proven experience in IT support roles with a focus on desktop support, computer management, and network administration. • Strong knowledge of operating systems including Windows and macOS. • Familiarity with computer networking concepts such as LAN configuration, VPN setup, firewalls, and network security measures. • Proficiency in troubleshooting software issues within Microsoft Office applications and other common enterprise software. • Experience managing computer hardware components and maintaining IT infrastructure stability. • Knowledge of help desk ticketing systems like ServiceNow or BMC Remedy is highly desirable. • Ability to communicate technical information clearly to non-technical users. • Strong organizational skills with the ability to manage multiple priorities efficiently. #tech_indeed Pay: $20.00 - $25.00 per hour Benefits: • Health insurance • Paid time off Work Location: In person