Description:
About the Company
Xclusive Services shares the same values as our customers when it comes to staffing and outsourced services. Our focus on quality performance, operational excellence, and reliability has allowed us to build long-term and scalable partnerships. Operating in 19 states, our seasoned management team has a comprehensive understanding of the hospitality industry, partnering closely with local property and brand leadership to ensure a transparent and optimized approach to staffing.
We actively seek Team Members who embody our corporate values of People First, Service Obsessed, Chasing Excellence, Accountability, and Integrity to further our mission to make a positive impact in the lives of the individuals we serve. Our people thrive in a respectful, inclusive environment with many opportunities for development and advancement.
Job Summary
**Candidates must be fluent in reading, writing, speaking English & Spanish**
The Area Manager is accountable for the success of all assigned customer relationships and daily operational functionality at the property level on behalf of Xclusive Services. The position requires the ability to communicate cross-functionally across Human Resources, IT, Safety and Support (Workers’ Compensation), Finance, and Compliance. The Area Manager position will report to the District Manager to offer local property support as part of the National Service Team. This position will be responsible for leading, mentoring, coaching, and holding their teams accountable to become unrivaled industry experts who deliver prompt and attentive customer service and team support.
Requirements:
Essential Job Functions
Account Supervision and Customer Support - 75% of time
• Always ensure full and timely delivery of weekly payroll and expenses
• Complete all required Safety and Support training courses with urgent response to all reported and known incidents per operating policy and procedure
• Establish and maintain 3 deep x 3 wide relationships with key stakeholders within the properties you manage
• Work closely with Key Stakeholders to maintain a high NPS score within the properties you manage
• Uncover upsell opportunities and distribute to the District Manager (identify expansion potential within existing accounts)
• Assist in creating customer engagement activities and events
• Work with the marketing team to develop sales campaigns for existing accounts and new targets
• Cultural leadership and participation
• All other duties, as assigned by Leadership
Recruiting - 25% of time
• Lead recruiting efforts to drive applicants to the branch (community engagement, job fairs, mass transportation arrangements for hiring/out of branch application sprints, local advertising, referrals, references, etc.)
• Source, interview and hire candidates per Xclusive standard process and procedures leveraging XS ATS
• Assign, onboard and communicate customers' expectations of role as well as XS standard procedures for talent
• Train talent as necessary to meet XS standards and customer expectations
• Manage the reliability of all placements (external) for customer success and reference ability
• Effectively manage all open order reports for all assigned markets
• Directly supports and contributes to the Company’s mission to make a positive impact in the lives of the individuals we serve, by modeling our company’s core values
• Comply with employment laws, regulations and guidelines as set forth by FLSA, FMLA, ADA, HIPPA, and other governing agencies.
• Promotes and adheres to all occupational safety and health standards as required by OSHA, company policies, and other applicable regulatory agencies to ensure a safe and compliant work environment
• Other duties to be performed, as assigned
Required Abilities, Requirements, and Qualifications
• 1+ years of experience in related field required or similar role
• Must be available to work outside of business hours with constant communication to team (early/late day shifts, overnight, weekends, holidays, etc.)
• Comfortable to work in utility/maintenance environments including storage and heart of house facility spaces and kitchens
• Previous experience in hotel/hospitality on-site management (customer service, staffing, or service preferred)
• Ability to travel across assigned properties frequently
• Must have superior relationship building skills
• Ability to meet firm deadlines and communicate effectively
• Adaptable to learn new software platforms and systems
• Applicants must be legally eligible to work in the United States and must not require current or future visa sponsorship
• High School diploma required
• Proficiency in Microsoft Office (365-PC)
• Experience in Adobe Suite, DocuSign, and Microsoft Dynamics CRM is a plus
• Adaptable to learn new software platforms and systems
• Fluency in English required, bilingual in Spanish is a plus
• Excellent listening, written, verbal, organizational, and interpersonal skills with the ability to work collaboratively with cross-functional teams, and customers
• Hold a valid drivers’ license and have reliable transportation to commute to job site(s)/location(s)
• Excellent listening, written, verbal, organizational, and interpersonal skills with the ability to work collaboratively with cross-functional teams, and customers
Physical Demands
While performing the duties of this job must have the:
• Ability to lift and carry up to 50 lbs. occasionally and up to 25 lbs. frequently
• Ability to push and pull objects weighing up to 25 lbs. as needed
• Capability to reach overhead and extend arms for various tasks
• Ability to bend, squat, and kneel required
• Ability to operate tools, equipment, or machinery requiring fine motor skills
• Ability to stand and walk for extended periods, up to 8 hours
• Ability to work extended hours including nights and weekends
• Work may be performed indoors and outdoors in various weather conditions, including heat, cold, rain, and wind
• Reasonable accommodation may be made to enable individuals with disabilities or other qualifying reasons to perform the essential functions of this position
Benefits
• Healthcare: Medical, Dental, Vision, Voluntary Life, Group Life, Voluntary AD&D, Short and Long-term Disability, Accident, Critical Illness, Hospital Indemnity insurance (effective the first day of the month following start date)
• Paid Sick Time
• Paid Holidays
• Paid Personal Time Off
An Equal Opportunity Employer
Xclusive Services is committed to a diverse and inclusive workforce and prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, family planning, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.